Archive for April 29th, 2010

We will respond to you within 48 hours

April 29, 2010

Even if its just an email headed Response.. Even if the email comes closer to 72 hours than 48. Even if its as much effin use as our helpdesk generally? Sheesh.. if PerfectNotes did this how happy would our customers be.

If you had not guessed this turned up in the inbox from Telstra today. They are their own worst enemy. God (or other Deity of choice) save us from large selfish monopolies.

Response
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48hr NotificationThank you for contacting Telstra.We aim to respond to your email
query within two business days, however due to a larger than expected demand for our
services wait times are currently exceeding two business days.We apologise for any
inconvenience and will get back to you with an answer to your query as soon as
possible.Yours sincerely,Telstra Customer Service