Yesterday was not so good. Have done a lot of research for a particular client figuring out what he had and where it was and well, he apparently found a better offer. Ahhh well. And then today Kathy greeted me with a “We have finally made it.. our first bad debt”. A client had gone under. Well what can you say?
But the rest of the day? Client contacts Telstra “Well my technician has a complaint in at the Telecommunication’s Ombudsman . Telstra “Well lets not be hasty, let me see how we can help you” Woot. Technician between 8:00 and 11:00 Monday. Some work still to do for that client. And guess when I am going to be doing it?
Note that I have nothing against Telstra Techs. On the contrary.. unlike telstra management and anyone anywhere involved with a Telstra helpdesk these people are generally useful. At the worst they deserve to live. Telstra management on the other hand? Any hitchhiker fans out there? Remember what happened to the truly useless? The same fate awaits Telstra helldesk people, senior management, and people wot go broke owing us money.
Figured out the clients maileserver, added new users, invented weird and amusing passwords, set up a new desktop, migrated user files and mailboxes, lotsa mailboxes, did some cabling to standards, and some conducting, discovered that a friend I had set up with a job with that client is likely to work out . (BIG WOOOT) showed off my new macbook, got given a couple of shirts from the client…. nice shirts,,, his own label. Mental note to link to his web page with pics if its OK with him . And got to drive my lovely new car around. A great day. I is happy. I have a happy client. Woot.
Pics, I need pics. Where the hell is the digital?
Telstra and going postal
April 28, 2010It is so hard to deal with these people. Still chasing up that customers Fax line. I,ll swear its not in the cabinet.. but I am not going to triple test everything again. Telstra swear it is. Its not tagged. Its supposed to be tagged. I checked with BICSI and the regulatory Authority ACMA and yes that is exactly what they are supposed to do. I have a complaint in to Telstra by email because their helldesk is an impenetrable wall, and impossible to deal with. I have no doubt that is by design. I have a formal complaint in at ACMA and I shall be putting one in to the Telecommunications Ombudsman. So much time wasted. But so long as its not Telsta,s time the profit rolls in. And the country and everyone else can go hang.
Between that medieval witch Senator Censorship and the warm caring backbone monopoly that is Telstra the country is being held back a lot. We have stone age internet speeds and high costs compared to the rest of the world..and Telstra itself has PR managers that must have learned their trade in the Waffen SS in War 2. Its really really annoying. Telstra itself is too annoying. Lets break it up and sell of the bits. Maybe , just maybe that will larn em.
Note to late night bike commutors. If you have 24 thousand lumans of nuclear driven LED,s on your helmets, so that you may vaporise any wayward car that crosses your path.. please please please.. avoid looking at me on a bike path as I go the other way. I know not looking defeats the point of having all that light ( tho millions of car drivers seem to manage just that) but do not do it. My aging eyes cope less well with the shock than they used to and I can see nada afterwards. I can escalate my own light defense systems… replace them with similar technology and put them on my helmet you know but… MAD worked as a concept during the Cold War becoause no one actually pushed the button if you see the problem?
Posted in Cycling, IT support, social comment | Leave a Comment »